White-Label · FAQ
Common questions, real answers.
- Do my clients ever see Bucks branding?
- No. Your tenant runs at your custom domain with your logo, your colors, your favicon. Bucks branding appears only in legal documents (the methodology agreement, terms of service) and back-office admin areas only your staff see.
- How quickly can I go live?
- Most tenants are live within 2 weeks. Day 1: qualifier + demo. Day 2-3: contract + payment. Day 4-7: tenant provisioning, DNS setup, branding upload. Day 8-14: client list import, team training, soft launch.
- Can I really use any methodology I want?
- No. You must sign a balanced-training methodology agreement. That agreement is contractually binding but we do not run audits to verify ongoing compliance (Licensees do). If your business operates purely-positive-only and intends to keep it that way, white-label is not the right product for you.
- What if I want to switch from white-label to becoming a Licensee later?
- It's possible but requires going through the full licensee vetting process. Your tenant data carries over. Your tenant URL changes from your custom domain to {slug}.bucksdogtraining.com, and your brand is replaced with the Bucks brand kit. Most tenants who do this are top-performers Bucks corporate has already been watching.
- Can I keep my existing phone numbers?
- Yes. You either bring them via Twilio porting, or you use your existing Twilio subaccount via API integration. We do not require number changes.
- What about my existing client list?
- Bulk import via CSV in the first onboarding pass. Custom imports (from Acuity, MindBody, GoHighLevel, Odoo, etc.) are supported but may require a paid setup engagement above the $999 standard.
- What if I have more than one business / multiple brands?
- Each brand needs its own tenant. Discount available for multiple tenants under same ownership — contact sales.
- Is there a contract length?
- No. Every plan is month-to-month with no minimum term. Cancel whenever you want and your tenant runs to the end of the period you have already paid for. Annual billing is available and saves 12% — that is a discount you choose, not a commitment we require.
- Can I move up or down a tier?
- Any time, in either direction, as often as your business changes. Upgrades take effect immediately; downgrades take effect on your next billing date. There is no window you have to wait for and no penalty for moving down.
- What happens if I cancel?
- You get a full data export (CSV + SQL dump). Your tenant goes read-only for 30 days, then deactivates. After 90 days the deployment is destroyed but encrypted backups are retained for 365 days. Re-activation within 90 days incurs no setup fee.
- Can I host this on my own servers (self-hosted)?
- Currently no. We don't sell self-hosted to white-label tenants because the IP exposure risk is too high. If you have a hard requirement for on-premise hosting, talk to sales — that's an enterprise conversation.